EX88 Privacy Policy — Data Protection & Personal Information

This Privacy Policy ("Policy") is published by EX88 ("Platform", "We") and applies to all users who access or register at ex88.bz. We are committed to protecting the privacy of every individual who interacts with our platform, in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Privacy is more than a legal obligation for us — it is a core value that shapes how ex88 operates. We understand that your trust is our most valuable asset, and protecting your personal data is a responsibility we take very seriously.

By using the EX88 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.

EX88 collects your personal information through several channels — directly when you register or use our services, automatically through tracking technology, and in some cases, through trusted third parties.

Every piece of information we collect has a clear and specific purpose. ex88 does not process your personal data beyond the scope stated here without first obtaining additional consent from you.

• Account management: Creates, verifies, and maintains your member account, including the required identity verification (KYC) process.
• Transaction processing: Handles your deposits, withdrawals, and all financial transactions securely and accurately.
• Gaming services: Provides access to all available games, maintains game records, and ensures the integrity of every session.
• Customer Support: Handles inquiries, complaints, and support requests you submit to our team.
• Security & fraud prevention: Detects and prevents fraudulent activity, money laundering, and other security threats.
• Legal compliance: Fulfills reporting and record-keeping obligations required by applicable law.
• Platform improvement: Analyzes usage patterns to improve service quality, user interface, and overall experience.
• Marketing communications: Sends information about promotions, bonuses, and exclusive offers — only if you have consented to receive such communications.

EX88 does not sell or rent your personal information to any third party. However, in the course of operating the platform, we work with trusted service providers who may need to access certain data to complete specific tasks on our behalf.

• Payment service providers: Financial transaction processors used to handle your deposits and withdrawals securely.
• Game providers: Gaming software providers that supply game content — they may receive session data required to operate the games.
• Analytics services: Tools that help us understand platform usage patterns for improvement purposes (data is shared in aggregated and anonymised form).
• Relevant authorities: Law enforcement agencies or regulatory bodies when required by court order or applicable law.

All third parties working with ex88 are bound by strict confidentiality agreements and are only permitted to use your data for the specific agreed purposes. They are not allowed to use your information for their own purposes or disclose it to other parties.

The security of your personal information is EX88's highest priority. We implement multiple layers of technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL encryption: All data transmitted between your device and ex88 servers is protected with bank-grade SSL encryption.
• Stored data encryption: Sensitive information such as passwords and financial data is stored in encrypted format — even internal staff cannot view the actual values.
• Two-factor authentication (2FA): An additional security layer that ensures only the legitimate account owner can log in.
• 24/7 monitoring: Continuous monitoring systems detect and respond to any suspicious activity in real time.
• Internal access controls: Only authorised personnel with a legitimate business need may access members' personal data, and all access is logged for audit purposes.
• Regular security testing: The ex88 platform undergoes regular penetration testing and security audits conducted by independent experts.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a security breach affecting your data, ex88 will notify you within the timeframe required by applicable law.

EX88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform operations — such as maintaining your login session and ensuring transaction security. These cookies cannot be disabled.
• Performance cookies: Collects information about how you use the platform to help us identify and resolve technical issues.
• Functional cookies: Saves your preferences such as language and display settings to deliver a more personalized experience.
• Analytics cookies: Helps us understand navigation patterns and website traffic for ongoing improvement.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the EX88 platform.

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia and EX88's policy, you have the following rights regarding your personal information:

EX88 retains your personal information for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law — whichever is longer.

• Active account data: Retained for as long as your account remains active on the EX88 platform.
• Financial transaction data: Retained for a minimum of 7 years in accordance with anti-money laundering (AML) legal requirements.
• KYC Records: Retained for 5 years after account termination or the date of the last transaction.
• Support communication logs: Retained for 2 years for reference and dispute resolution purposes.
• Analytics data: Anonymised usage data may be retained indefinitely as it can no longer be linked to any specific individual.

Once the designated retention period expires, your personal information will be securely deleted or anonymised using industry-standard procedures.

EX88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or technological improvements. The "Effective Date" at the top of this page will be updated whenever an amendment is made.

For significant amendments, we will notify you via a prominent notice on the website or by registered email within a reasonable period before the changes take effect. Continued use of the platform after the amendment effective date constitutes acceptance of the updated policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our team.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the website
• Response time: Within 1–3 business days for email; instant for live chat